Last updated: 24 June 2026
Clear rules for a serious post-production workspace
PostSync is designed to be practical: customers control their project data, users access work responsibly, and paid plans support the operational value of the platform.
Terms of Service
Commercial terms for serious post-production workspaces.
These terms explain how production companies, workspace administrators, internal users, vendors, clients, and reviewers may use PostSync.
1. Acceptance of these terms
By accessing PostSync, creating a workspace, using a shared view, submitting an enquiry, or using any related service, you agree to these Terms of Service. If you use PostSync for a company, post house, agency, studio, broadcaster, client, or other organisation, you confirm that you have authority to use the service on its behalf.
2. The service
PostSync provides post-production operating software for project setup, Post Bibles, DIT handover, ingest tracking, deliverables, risk registers, archive records, team access, templates, workspace switching, exports, and related workflow-management features. Some features may depend on third-party hosting, email, payment, storage, messaging, review, or identity providers.
3. Accounts and workspaces
Workspace administrators are responsible for inviting appropriate users, protecting credentials, assigning roles, managing exports, controlling client and vendor access, and ensuring information uploaded into the workspace is lawful, accurate, relevant, and authorised for post-production use.
4. Client and vendor access
Client, vendor, reviewer, and executive views are intended for people connected to a project or company workflow. Users must not forward secure links to unauthorised people, publish private workspace links publicly, or use recipient access to mislead, harass, or collect unnecessary personal information.
5. Customer content and ownership
Customer and project data remains owned by the workspace owner or the relevant rights holder. By uploading content, the workspace owner grants PostSync the limited right to host, process, transmit, display, back up, and support that content only as needed to provide the service and comply with lawful requirements.
6. Acceptable use
You may not use PostSync to violate law, infringe rights, upload malware, attack systems, scrape data, reverse engineer the service, bypass access controls, send spam, distribute false production instructions, expose private project information, or interfere with another customer's workspace.
7. Payments, plans, and taxes
Plans may be priced by workspace, active project, internal user, module, storage, onboarding, support tier, or enterprise agreement. Prices may exclude taxes, third-party messaging costs, payment-provider fees, storage costs, and professional services unless stated otherwise. Paid workspaces may be suspended for non-payment after reasonable notice.
8. Add-ons and third-party services
Integrations such as email delivery, storage, review platforms, messaging, payments, identity providers, analytics, or accounting exports may be supplied by third parties. PostSync is not responsible for third-party outages, pricing, terms, data practices, or restrictions, but will use reasonable care when integrating supported providers.
9. Availability and support
PostSync aims to provide a reliable service, but post-production teams should keep practical contingency plans for critical delivery information. We may perform maintenance, updates, security improvements, or emergency changes when needed to protect or improve the service.
10. Confidentiality
Production schedules, project records, media handovers, delivery specifications, client approvals, archive records, and commercial information may be confidential. Users must treat workspace information as confidential unless authorised to share it. PostSync personnel and contractors should access customer data only where needed for service, support, security, or legal reasons.
11. Privacy and data protection
Use of personal information is governed by the Privacy Policy and applicable data-protection laws. Workspace owners are responsible for giving appropriate notices to team members, vendors, clients, reviewers, and recipients where they upload or collect personal information through PostSync.
12. Intellectual property
PostSync software, design, product names, workflows, documentation, branding, and platform materials are owned by PostSync or its licensors. Customers receive a limited, non-exclusive, non-transferable right to use the service according to these terms and the agreed plan.
13. Disclaimers
PostSync supports post-production operations but does not replace professional legal, accounting, insurance, safety, labour-law, union, tax, or technical-delivery advice. Customers remain responsible for production decisions, crew and vendor management, payment obligations, safety procedures, legal rights, and compliance with applicable production requirements.
14. Limitation of liability
To the maximum extent permitted by law, PostSync will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages. Any direct liability should be limited to the fees paid for the affected service period unless a signed enterprise agreement states otherwise.
15. Suspension, termination, and governing law
We may suspend or terminate access where there is non-payment, security risk, unlawful use, material breach, abuse of shared links, or risk to the service or other users. Customers may request export or deletion support subject to the plan, legal requirements, technical limits, and retention obligations. Unless a signed customer agreement states otherwise, these terms are intended to be governed by the laws of South Africa.
Professional review
For signed enterprise contracts, payment terms, tax, employment, union, production-safety, cross-border data, and customer-specific obligations, qualified counsel can adapt these terms into the final binding customer agreement.